FAQs

General & Company Info

What is Bad Bad Store and what do you do?

We are a multi-concept store offering multi label denim, silver accessories, caudex, handmade pottery, specialty coffee, etc.

Where are you located?

We are located in GMBB, Unit 2-40 & 2-41 No. 2, Jalan Robertson, Bukit Bintang, 50150, Wilayah Persekutuan Kuala Lumpur.

How can I contact your customer support team?

You can e-mail us at urbanstorekl@gmail.com or call +6016-941 2400.

Products & Services

Where are your products made or sourced?

  • Our selvedge denim is mostly made in Japan.
  • Our silver accessories are mostly handmade in Japan.
  • Our caudex plants usually originate from Madagascar, Africa, and Mexico.
  • Our handmade pottery is made in Johor Bahru, Malaysia, and exported to the US, Japan, Taiwan, and other countries.
  • Our coffee beans are freshly roasted in Johor Bahru by Cool Coffee Project.

Do you offer warranties or guarantees?

We offer a 2-week warranty from the purchase date for:

  • Manufacturing defects.
  • Incorrect size.

Orders & Shipping

How do I track my order?

A tracking number will be provided after your order has been shipped.

What are your shipping rates and delivery times?

Shipping rates are calculated and displayed during checkout.

Do you ship internationally?

Yes, we ship internationally.

Returns & Refunds

What is your return policy?

Returns are accepted for:

  • Incorrect size.
  • Manufacturing defects.

Items must be returned within 2 weeks of the purchase or delivery date with all original labels attached and in their original condition.

How do I initiate a return or exchange?

You can contact us through:

How long does it take to receive a refund?

Once we receive your returned item, it will undergo shipping and a quality inspection. After your refund is approved:

  • Credit Card: 3–14 working days.
  • Online Banking / Debit Card: 3–5 working days.
  • E-wallet / ShopeePay: Usually within 24 hours.

The exact timing may vary depending on your bank or payment provider.